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Austrian Motors Reviews & Testimonials

At Austrian Motors, Amazing Customer Experiences Are Our Top Priority.

 

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We appreciate all of our customers and we’d love to hear back from you about your experience with us. The more informed you keep us, the better we can serve you. So leave us a testimonial below, share us with your Facebook friends or leave a review on our Google page.

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Austrian Motors, Ltd.
Average rating:  
 27 reviews
by Steven Gustin on Austrian Motors, Ltd.
AWESOME Customer Service!!

Excellent Service and Great Prices!!! Josi is always so nice and helpful when I call with any questions.
I would Highly recommend Austrian Motors!!!

by Bruce Moore on Austrian Motors, Ltd.
Mercedes Service Partner

My Mercedes has been serviced by Austrian Motors ever since the original Mercedes 5 year new car warranty expired. 14 years later, my Mercedes still runs as smooth and powerful as day one.

The entire staff is dedicated to customer service. From the pleasant greeting of the reception, to the owner Josi, who listens to your needs and advises and explains in laymen’s terms any work needed to be performed. When needed, I have even gone out to the service floor and spoken direct with their factory trained Mercedes technicians. They truly partner with you to ensure your Mercedes performs it’s best. When required, they provide shuttle service to and from your business or home, making a service visit an easy part of your day.

When I pick up my Mercedes after service from Austrian Motors, I fall in love with the car all over again….and remember why I’m so proud to be part of the Mercedes family.

If you’re looking for an Authorized Mercedes Service Center, Customer Service, Mercedes Trained Technicians and Certified Mercedes Parts, there’s no hesitation in recommending Austrian Motors.

Thank you Bruce for your wonderful review. ❤️

by Rah F on Austrian Motors, Ltd.
The customer experience at Austrian Motors is AMAZING!

The customer experience at Austrian Motors is AMAZING! I called their repair shop to schedule an appointment to have the coolant reservoir on my 2014 CLA250 checked and or possibly replaced. In turn, I dropped my car off early on a Friday morning and promptly got it back, with repairs completed later that afternoon. Which is fantastic, because same day turn around is extremely rear now in days, even for seemingly basic jobs. Lastly, the shop owner Josi was extremely pleasant, she is very informative and knowledgeable. All in all, I HIGHLY recommend Austrian Motors LTD. to anyone who's looking to have any repairs made to their Mercedes Benz."

Thank you for your wonderful review, we appreciate you very much.

by Adam on Austrian Motors, Ltd.

This is the place to go for Mercedes service! The owner Josi is very much hands on at this place and her service and knowledge of Mercedes-Benz vehicles is absolutely impeccable. Austrian will treat your MB like this is one of their own even if you only drive a lowly C class. Josi and her amazing crew surpass the tagline of "The Best or Nothing" and have made Mercedes Benz of Buckhead service look like a joke. I'll be back! As someone who does not need dealer service for warranty purposes (2009 C300), Austrian motors has me as a customer for life!.

by Melissa on Austrian Motors, Ltd.

I'd taken my 2005 MB to a large dealership in Buckhead who suggested the car needed some extensive and expensive work. When I told them I didn't think that work was needed, they recommended another MB shop in B'head that was a tad less. I stumbled upon Josie at Austrian motor. I called her and told her what the diagnosis was at the dealership and she advised me to get her some more information which I did. She said she would call me back which she actually did! I brought my car in, armed with my documents from the big dealership in B'head. Her team went through the diagnostics and she came out and patiently explained what was going on so that I could understand. While I was waiting, I heard other customers say how happy they were with the service. All in all, very professional but with a touch of home feeling, down to Sherlock, her lab that just adores her. I will be bringing my MB to her for service as I drove home one happy customer. Thank you, Josie. Oh, one more thing, the price was significantly less than those B'head guys!

by Vlad Pop on Austrian Motors, Ltd.

I started going to Austrian Motors after I bought a 1983 300D and saw another one in their yard. I've had nothing but the best experiences here. They have a mechanic that specializes in older models. Since then he's updated my air conditioning system to modern refrigerant, fixed odds and ends, like a stuck throttle cable, and of course oil changes and services. He's always smiling and tops off my oil, etc, every time I bring it in. Josi, the owner is very nice and I've even ran into her at car shows with her own car. I've enjoyed this place so much I recently also started servicing my other modern Mercedes here instead of the dealership. The first time it was in they found a missing bolt on the steering system that the dealership never noticed. A major safety issue that Josi took a picture of, immediately sent me, and fixed right away. Incredibly happy with this place and would recommend to all!

by Warren Dixon on Austrian Motors, Ltd.


Austrian Motors has serviced my car for the past 18 years, from oil change to engine repair. Recently I had a fuel pump relay switch replaced after my car repeatedly shut down while driving. I would recommend this shop to any Mercedes Benz owner. The owner and staff have always been professional and friendly. The (receipt) paper work give a history of each previous service description per visit. This has allowed me keep track of past repair history. Great shop.


by S.D. on Austrian Motors, Ltd.

This is a very professional place and they actually use the Star Diagnostic Tool to diagnose any issues with your Mercedes. They are also online with Mercedes Benz USA. Josi is very knowledgable and experienced and operates Austrian Motors with finesse and expertise. I highly recommend this business.

by Michael Parvin on Austrian Motors, Ltd.
The very best

I have been an Austrian Motors customer since 1994 and not once have the staff failed to deliver excellent service. Personable, reliable, trustworthy, honest to a fault! Recently, I started having my latest Mercedes, now out of warranty, serviced by Austrian. Service detected the oil leak overlooked and denied by the dealership and when the check engine light came on after the dealer repaired the leak, Austrian evaluated the problem and gave me a report and insisted I go back to the dealer because the report pointed toward problems with the initial repair. Wow, talk about trustworthy and honest! A big thank you to Josi and all the Austrian Motors staff for many years of the best service anywhere. You deserve a 10 star rating.
Michael

by Michael P. on Austrian Motors, Ltd.
Highly Satisfied

I am a highly satisfied customer of Austrian Motors since 1994 I can, without reservation, give them my highest praise for excellent service, customer care, honesty, reliability, and dependibility. i began with Austrian when I asked them to evaluate a 1985 300CD that I was interested in purchasing. later, I purchased another 300CD and a 560SL and now they service my 2007 E320 Bluetec. The quality of their service is impecable as is their communication with the owner. I have yet to be disappointed with any part of their service and do not expect to ever be.This customer had a POSITIVE experience with this business. This customer WOULD recommend the business to a friend, family member, neighbor or colleague.

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