Integrity • Quality • Value • Experience
Think Austrian Motors
Mercedes-Benz Repair & Service Center
Integrity • Quality • Value • Experience
Austrian Motors Reviews & Testimonials
At Austrian Motors, Amazing Customer Experiences Are Our Top Priority.
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I bought a used ML320 2 years ago, and had not had any repair needs until recently. I went to Austrian Motors for the first time, after seeing this location for years. I was totally impressed with everything about this business. Starting with the front desk, Lula, my experience started with 5 stars. Lula was professional and personable; I immediately knew I was in good hands. I went in and talked to Josi, the owner. Wow! This lady is GOOD! She is knowledgeable, friendly, and seems concerned about the customer's needs. She followed thru on everything they promised. And then, Shuttle Service within 5 miles. The driver, D, was great! He knew directions and made the ride comfortable and enjoyable. The entire staff supports this customer first attitude, and I can't say enough good about my experience. I WILL be back when needed; and I'll tell everybody I know with a MB! Great job you guys!! 👏🏼👏🏼👏🏼
Can't say enough good things about Austrian Motors. The staff was very friendly and helpful. Josie, the mechanic, was able to fix something that my hometown mechanic couldn't diagnose or fix for years. I was called multiple times a day with thorough updates about my car. They even have a shuttle service if you work/live within 5 miles of the shop. I'm so glad I found this place.
Josi and her team are high integrity and customer service orientated! Josi in particularly texted me mid day updates, she was responsive and told me exactly when my car would be ready. She offers a high touch customer service experience. I got new tires and a new seat all in 1 day. We will be back to get my husband's car outfitted with new tires. Thank you!
We were having electrical issues with our CLK320 that, after multiple visits, the dealership simply could not address. Found Ausrian Motors on-line and based on reviews gave them a shot. Josi and her team quickly identified the issue as a bad altenator. Thoroughly tested car and all is well. They are awesome! I’ll never go elsewhere!
My Mercedes has been serviced by Austrian Motors ever since the original Mercedes 5 year new car warranty expired. 14 years later, my Mercedes still runs as smooth and powerful as day one.
The entire staff is dedicated to customer service. From the pleasant greeting of the reception, to the owner Josi, who listens to your needs and advises and explains in laymen’s terms any work needed to be performed. When needed, I have even gone out to the service floor and spoken direct with their factory trained Mercedes technicians. They truly partner with you to ensure your Mercedes performs it’s best. When required, they provide shuttle service to and from your business or home, making a service visit an easy part of your day.
When I pick up my Mercedes after service from Austrian Motors, I fall in love with the car all over again….and remember why I’m so proud to be part of the Mercedes family.
If you’re looking for an Authorized Mercedes Service Center, Customer Service, Mercedes Trained Technicians and Certified Mercedes Parts, there’s no hesitation in recommending Austrian Motors.
Thank you Bruce for your wonderful review. ❤️
The customer experience at Austrian Motors is AMAZING! I called their repair shop to schedule an appointment to have the coolant reservoir on my 2014 CLA250 checked and or possibly replaced. In turn, I dropped my car off early on a Friday morning and promptly got it back, with repairs completed later that afternoon. Which is fantastic, because same day turn around is extremely rear now in days, even for seemingly basic jobs. Lastly, the shop owner Josi was extremely pleasant, she is very informative and knowledgeable. All in all, I HIGHLY recommend Austrian Motors LTD. to anyone who's looking to have any repairs made to their Mercedes Benz."
Thank you for your wonderful review, we appreciate you very much.
This is the place to go for Mercedes service! The owner Josi is very much hands on at this place and her service and knowledge of Mercedes-Benz vehicles is absolutely impeccable. Austrian will treat your MB like this is one of their own even if you only drive a lowly C class. Josi and her amazing crew surpass the tagline of "The Best or Nothing" and have made Mercedes Benz of Buckhead service look like a joke. I'll be back! As someone who does not need dealer service for warranty purposes (2009 C300), Austrian motors has me as a customer for life!.
I'd taken my 2005 MB to a large dealership in Buckhead who suggested the car needed some extensive and expensive work. When I told them I didn't think that work was needed, they recommended another MB shop in B'head that was a tad less. I stumbled upon Josie at Austrian motor. I called her and told her what the diagnosis was at the dealership and she advised me to get her some more information which I did. She said she would call me back which she actually did! I brought my car in, armed with my documents from the big dealership in B'head. Her team went through the diagnostics and she came out and patiently explained what was going on so that I could understand. While I was waiting, I heard other customers say how happy they were with the service. All in all, very professional but with a touch of home feeling, down to Sherlock, her lab that just adores her. I will be bringing my MB to her for service as I drove home one happy customer. Thank you, Josie. Oh, one more thing, the price was significantly less than those B'head guys!
I started going to Austrian Motors after I bought a 1983 300D and saw another one in their yard. I've had nothing but the best experiences here. They have a mechanic that specializes in older models. Since then he's updated my air conditioning system to modern refrigerant, fixed odds and ends, like a stuck throttle cable, and of course oil changes and services. He's always smiling and tops off my oil, etc, every time I bring it in. Josi, the owner is very nice and I've even ran into her at car shows with her own car. I've enjoyed this place so much I recently also started servicing my other modern Mercedes here instead of the dealership. The first time it was in they found a missing bolt on the steering system that the dealership never noticed. A major safety issue that Josi took a picture of, immediately sent me, and fixed right away. Incredibly happy with this place and would recommend to all!
Austrian Motors has serviced my car for the past 18 years, from oil change to engine repair. Recently I had a fuel pump relay switch replaced after my car repeatedly shut down while driving. I would recommend this shop to any Mercedes Benz owner. The owner and staff have always been professional and friendly. The (receipt) paper work give a history of each previous service description per visit. This has allowed me keep track of past repair history. Great shop.